Formal incident response lifecycle for security events.
Incident response roles, runbooks, and communication templates are maintained and reviewed annually.
Incidents are identified through monitoring, customer reports, or responsible disclosure. All reports are logged and triaged.
Affected systems are isolated to prevent further impact. Compromised credentials are revoked immediately.
Root causes are remediated. Vulnerable components are patched or replaced before restoration.
Services are restored from verified clean backups or redundant infrastructure. Functionality is validated before closure.
Internal stakeholders and affected customers are notified per contractual and legal obligations.
A blameless post-incident review documents timeline, root cause, and corrective actions within 30 days of closure.