Last updated July 20, 2026

Incident response

Structured process for security events.

Detection

We monitor systems for anomalies, failed authentication patterns, and availability issues. Customers and researchers can report concerns through [email protected].

Containment

When an incident is confirmed, we isolate affected systems, revoke compromised credentials, and limit further exposure.

Investigation

Security and engineering teams analyze logs, timelines, and scope of impact. Evidence is preserved for remediation and post-incident review.

Customer notification

If an incident affects your data or service availability, we notify affected customers according to contractual obligations and applicable law.

Recovery

Services are restored from backups or redundant infrastructure after verifying integrity. We validate that remediation is complete before closing incidents.

Lessons learned

Post-incident reviews identify root causes and drive control improvements, documentation updates, and training.

Security contact

Security questions, responsible disclosure, and vulnerability reporting.